Compare ProtonVPN via BesteVPN.nl

Written on: 12-12-2018 on Trustpilot

Should you avoid this service provider? Yes. This is an arm of the company that offers protonmail.com. ProtonVPN.com offers a very nice user interface and the software is simple to install and get up and running. It is difficult to get it to connect somewhere though, from a restricted jurisdiction. What's the most important part of any company? Its customer service and this is where Proton falls way behind its competitors. I paid in full (making sure of a 30-day refund guarantee) and evaluated the VPN for one afternoon. Since it wasn't suitable, I requested termination and refund - according to their terms. I was denied a refund in an email of corporate-speak, their referring to sale terms and conditions and all that. It's not a cheap service either. With the help of Paypal's dispute process (which they also ignored), I eventually got my money back. In short, I would definitely (and obviously) avoid proton's services. As a result of my refund request, my account was labelled fraudulent, in a misspelt email they sent me, and access to my account was disabled - as well as the original free email account. This behaviour and their replies were quite childish to be honest. If internet security (and a happy life!) is a priority for you then there are better providers out there. I recommend heading Nord. The customer service is cooler there.