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Written on: 14-09-2019 on Trustpilot

I'm using ProtonVPN since 6 months and after some connection issues on Windows client, it works perfectly now. I also installed the client on Android with no trouble. But when it comes to run it on Linux, it is way too complicated to install for the beginners. Also the support is not very clear and there is many compatibility bugs on several linux distros, I'm disappointed to not be able to use it on all my devices. Also when I wanted to end my monthly pass, there is no function to erase your account unless you contact them.

Written on: 09-09-2019 on Trustpilot

Great service, decent speeds across multiple servers. The plans are a bit expensive but protonvpn does offer cheaper plans. I would like to see more supported countries and more servers. Overall a great VPN product.

Written on: 01-09-2019 on Trustpilot

I like the app. Servers are of good speeds. The secure core network feature is great. However they are upfront with that they do not unblock most of the streaming services like BBC, which is a huge minus. Also a bit pricey.

Written on: 13-08-2019 on Trustpilot

The ProtonVPN app does not work on my stock Android device. ProtonVPN leaks DNS on my device. Support is fast but useless as appear to have no knowledge of the software and post links to outdated or wrong help pages, which then requires more time and effort emailing support to actually get the correct information. Other VPN provider apps I tested do not leak DNS requests. For example I connect to ProtonVPN with SecureCore with an the exit in the UK. I am in the UK also and the DNS leaks show as Google in Belgium as well as the UK ProtonVpn exit DNS. Very odd behaviour. However I connect or which exits I choose. I get leaks from the ProtonVPN service. ProtonVPN have refused to refund my subscription for a service that does not work. I have now purchased a VPN service from a provider that can produce a VPN app that does not leak DNS. I may not be able to get my money back but may be I can save you the cost of dealing with a company like ProtonVPN.

Written on: 18-07-2019 on Trustpilot

If you dig deep and search for a transparent VPN, ProtonVPN comes out as the clear winner of transparency. On top of that, their service is fast and the "Secure Core" service is one of a kind. What I am most happy with though is the fact that the VPN is paired with the world renowned ProtonMail. No other VPN service offers a privacy solution like that.

Written on: 17-07-2019 on Trustpilot

saved me in testing

Written on: 05-07-2019 on Trustpilot

I love how it's super simple and easy to use. Great design, great security features, I'm using it everyday

Written on: 20-03-2019 on Trustpilot

Should you avoid this service provider? Yes. This is an arm of the company that offers protonmail.com. ProtonVPN.com offers a very nice user interface and the software is simple to install and get up and running. It is difficult to get it to connect somewhere though, from a restricted jurisdiction. What's the most important part of any company? Its customer service and this is where Proton falls way behind its competitors. I paid in full (making sure of a 30-day refund guarantee) and evaluated the VPN for one afternoon. Since it wasn't suitable, I requested termination and refund - according to their terms. I was denied a refund in an email of corporate-speak, their referring to sale terms and conditions and all that. It's not a cheap service either. With the help of Paypal's dispute process (which they also ignored), I eventually got my money back. In short, I would definitely (and obviously) avoid proton's services. As a result of my refund request, my account was labelled fraudulent, in a misspelt email they sent me, and access to my account was disabled - as well as the original free email account. This behaviour and their replies were quite childish to be honest. If internet security (and a happy life!) is a priority for you then there are better providers out there. I recommend heading Nord. The customer service is cooler there.

Written on: 20-03-2019 on Trustpilot

I will start with that I would rather have a customer support though a ticket system if its good, rather than having a 24/7 live chat useless support. I use the VPN on Linux. In the past I've used their email service too. Here is what I think about protonvpn. 1. Their servers and locations are limited for a reason. They own most of them, if not owning all of them. All other VPN providers that offer thousands of servers are a complete hoax. They don't own them. They rent most of these servers in most of the locations - meaning they don't own the servers - meaning their "no log" statement is a lie. 2. I am using it on Linux and windows, and speeds are great in all EU locations (I'm in UK) not sure about USA or the rest. If you are in doubt, best is to ask them - as they will tell you the truth, and won't lie to you. 3. Customer support is much better than all the rest (I have been with more than 10 vpn providers and I can feel the difference) 4. Their apps are the most stable ones, with no bugs and no crashes. Also when community reports bugs and crashes, I've seen plenty of times things are improving. Their teams listen and work, and do it efficiently. 5.Their support is always honest with you. 6. I was thinking to give 4 stars, only because of the fact their higher plans are very expensive. Then realised, the quality is worth it. by the way their free vpn plan, is much better than any other free vpns. Normally free vpns lack of stability, support and privacy (meaning they are monitoring and selling data for profits) With Proton, no need to worry, as they don't need to sell data to make profits.

Written on: 14-03-2019 on Trustpilot

The 2nd best alternative to Windscribe if you need a free VPN. I also love how they offer unlimited bandwidth for all their users, Even freebies. I get that some people are concerned about Proton because of the Tesonet drama thingy. But nothing is clear, So that shouldn't affect the score.