Compare PrivateInternetAccess via BesteVPN.nl

Written on: 03-03-2016 on Trustpilot

One of the reasons for getting a VPN-service for many people is to be able to access the Netflix content available in the US. This is no longer possible due to Netflix new policy enforcement. Therefore the whole idea of subscribing to a VPN-service just became less attractive. Nothing to do with PIA, but anyway is going to hurt them an all other VPN services. Apart from that, I find that PIA provides descent speed and a good selection of end-points in different countries.

Written on: 03-03-2016 on Trustpilot

I have been recommending PIA to almost everyone since I signed up. The service is extremely good, covers a large number of locations, their support service is excellent and the price is dirt cheap. I can't think of anything they could do to improve things, aside from perhaps improving the UI of their website (It's hard to find things on there sometimes).

Written on: 03-03-2016 on Trustpilot

I actually love the VPN service itself. The software is easy to install on PC's and phones, and works seamlessly. There are also lots of VPN gateways around the world and the annual fee is reasonable. My problem with this company is their customer service, particularly, when it comes to sending promotional emails. On more than one occasion, Private Internet Access (PIA) has sent me a promotional email with incorrect and misleading information. The most recent promotional email advised that my account was about to expire and to click a special rate link to extend my subscription. I clicked the link, which took me to a page which was actually a sign-up for new customers. I wasn't paying enough attention, and went through the process of, what I thought was, extending my subscription at a great price. The result was that I now had 2 accounts, and, my original account still had 8 months before expiration. I opened a support ticket to explain what happened and that an additional account had been created because of the misleading email I had received from PIA. I requested that they cancel the new account and apply that subscription to my existing account. I was never able to get them to understand that this problem was the result of their misleading email and they refused to do what I asked. I was told I must request a refund for the new account, and of course, I would need to open a new ticket to do that. So, I had to open the new ticket and re-explain what got me to this point and why I was requesting a refund. After weeks of back-and-forth, trying to get them to understand, I was finally issued a refund to my credit card. This company, like the majority of companies these days, force their customer service people to follow a script. Now, that would be fine if these scripts accounted for every conceivable reason a customer might need assistance, which of course, is impossible. As a result, it is near impossible to receive a quick resolution to a problem when your issue doesn't fit into their script.

Written on: 03-03-2016 on Trustpilot

Check for yourself by accessing the site ipleak.net and see if your ISP IP address and / or DNS server is being reported. At time of writing, Firefox was NOT leaking WEBRTC information (which reveals your home IP address) but Chrome is. From my experience only an L2TP IPSEC connection will actually hide your ISP information from the programs running on top of the network layer to ensure your privacy. The programs are not aware of the native ISP network and so can't rat you out. There is a patch for Chrome to prevent WEBRTC info from leaking but what other programs might you have that also have a problem? The key is to hide the ISP network layer from the upper layers in the network communication chain. PIA offers L2TP IPSEC as a connection type, but their solution is not secure because everyone gets the same public key that is published on their website. When I asked for my own unique L2TP IPSEC connection password, I was told that was not possible. So at time of writing, PIA's service is not acceptable from a security perspective. I have found their service to be reliable and to have good performance but I am now looking for a new carrier because of my security concerns.

Written on: 03-03-2016 on Trustpilot

Pros - Easy to use, both with a client or configuring your home router. - Very good bandwidth, not noticeable slowdowns on transfer speed, other than slight increase in latency. - Customer service seems to be very good, haven't used it yet. Cons - If you are trying to watch Netflix, is not good for you, given that Netflix has already identified PIA's IPs and PIA does not seem to be willing to rotate them. Even if you are in the US and want to watch Netflix, you will need to shut down PIA first.

Written on: 03-03-2016 on Trustpilot

Great service. Never had a hiccup or slow down with it on my laptop. Very good customer service too.

Written on: 03-03-2016 on Trustpilot

I've been using the service for a year now and it's always fast and reliable. Plus it's usable on up to 5 devices at a time so it's good for the entire household. No complaints thus far. A+ performance.

Written on: 03-03-2016 on Trustpilot

Everything works perfectly and I appreciate the SOCKS5 proxy which means I can use it for individual applications and not the whole operating system.

Written on: 03-03-2016 on Trustpilot

Reliable and easy to use.

Written on: 03-03-2016 on Trustpilot

I love the service. I use it on a variety of devices and have rarely, if ever, had any real lag or connectivity issue. The only thing I wish I could do is find a way to allow certain things to pass thru on a local level... like when I'm chromecasting to my projector or tvs.