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Reviews
Timely response to my question. Short and to the point. Great customer service
DNS service working perfectly. Customer Services replied to my query exceptionally quickly.
Great support. Very responsive and fixed the problem quickly!
great service. Always easy to deal with if I had a problem. all major channels supported which is great for me.
When I had a problem they reacted very quick and immediately. This Unlocator is a trustworthy and good application. It works well. For me it is great to use it. Thanks to them who developed it.
For over 4 years I used this company and it was great. I recommended them several times to others. Anytime there were issues, an email to their support got them working on it and the problem was resolved quickly (usually within a day due to time zones). At the 4-1/2 year mark, however, there was a sudden change within a day or two, and certain streaming services were not working either reliably or anymore at all, and despite following all of their suggestions and being extremely patient, they said were unable to fix the issues. The issues were happening on two different computers/routers/ISPs. I finally gave up after two weeks of continuous emails when they inferred more than once that the problems were on my end, not theirs. I tried a competitor's service, and had no problems at all on those same streaming channels that were not working with Unlocator, so I cancelled my subscription with Unlocator. Since I had paid for a year, I asked for a refund of the remaining months. They did issue a refund, but it was to a credit card I no longer own. They claim that is the only way they can refund and to contact the bank. I no longer use that bank, so I am out of luck. They refuse to refund me in any other way, they just reiterate to contact my bank. Which is ludicrous since it's not my bank. They had to have received the refund back as a bounce since there was no credit card associated there anymore, but they refuse to help any further.
This company was on top of all my queries almost by return mail, it is not often that support bothers even though most of them say they will get back to you in 24 hours, they never do but Unlocator was very helpful-
I have been utilizing this app and their support team for 5 years without a single glitch! I have never missed a programming experience due to the failure of the product and their support has been some of the best that I have ever experienced. This Company has figured it out... Simple Quality, Reliability and fast, efficient Customer Support make this App a must have!
I've tried several companies until I reached Unlocator. They are sensational, great, fantastic. I have no words to describe the service they provide. I live in Brazil and thanks to Unlocator I can watch TV from all over the world as if it was local. And Pandora too. So, if you are looking for a reliable company, don't look further. Choose Unlocator and you will be glad. I guarantee you will be very happy!
they were fast and reliable. 5 stars ??