Compare ZenMate via BesteVPN.nl

Written on: 04-04-2020 on Trustpilot

Here I will write about the bad expereience i had with this VPN service provider as a warning for others. When i started using their VPN zenmate, from the start the app was a joke the entire time i was using it. Half the time it didn't connect and those other times when it did, the connection speed was excruciatingly slow, or during the connection constantly tries to reconnect or even better yet you couldn't even attempt to connect because the most popular VPN locations were always full. So naturally after finally reaching the breaking point with this client when it even stopped trying to connect, i contacted support using live chat and asked for a refund. Admittedly i had a really good experience talking to this one support person by the name of Jhullieann who was very understanding and said the refund will be processed. Because of that nice chat i was even prepared to write a good review the next day here in spite of the obvious bad app. But the next day i received another email from an Andrei fella from zenmate, who now of a sudden says that there can't be no refund, because of their policy in spite of my bad experience or 30 day money back guarantee, and thanked in advance for my kind understanding. So when i wrote them back asking to explain the obviously false 30 day money back guarantee claim in the middle of their main sites , after a week or so responded that this is only for the yearly subscribers or so and their main policy for others is not on the main page but in some burrowed almost scammy policy part "read the fine print" page which suddenly states about 14 day money back guarantee not 30. IN ESSENCE bad app , bad experience and even worse advertising. For anyone reading, there are way way better VPN services for the price, it's just not worth it for the simple interface the only advantage it has. Worst VPN service i ever used !!!

Written on: 04-04-2020 on Trustpilot

Very happy with Zen Mate

Written on: 04-04-2020 on Trustpilot

I had a small issued with the product, though the support was willing to fix. However I needed a refund and a cancellation of my subscription which they did well and in time. Kudoz to the support!!

Written on: 03-04-2020 on Trustpilot

I got a excellent ZenMate deal few years ago. I've been using it since then - Its always improving. May not the fastest of all but gets my work done (browsing). My review might not be suitable for someone looking to use it for streaming purpose as I rarely watch videos using VPN. Sometime some location does not work but it happens with any VPN providers. Recently had issues with my subscription but support (Jhullieann) was quick to find out the issue and told me whats needs to be done. Keep up the good work!

Written on: 02-04-2020 on Trustpilot

Отличный!!!

Written on: 02-04-2020 on Trustpilot

Your service was first class thanks very much for all your help

Written on: 01-04-2020 on Trustpilot

Hello, I sincerely thank you for everything.

Written on: 31-03-2020 on Trustpilot

Beautiful design.worked well

Written on: 30-03-2020 on Trustpilot

Very good service

Written on: 30-03-2020 on Trustpilot

Последнии 2 года ОХУЕННО работает!