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Reviews
Service is very good and reliable. Keep up the good work.
I am not especially computer savvy. Today I needed help with signing in issues (mine; I had written down the wrong password) and help with changing protocols. Albert from customer service was polite, helpful and quick to help me resolve both issues. Pure VPN is great it is perfect for what we use it for and very easy to use. Thank You.
good and fast support when needed
Albert was quick and professional so now I can enjoy my services Thanks mate
At first Glance it all seems too good to be true?! No Logs , what? come again? Havent had the time to follow this up but anyway hopefully one of purevpn's discerning staff will contact me to bring to my attention to any issues I am facing? anyway moving on with the review. same day as install a lot of the features were slow which is not the usual expectation. usually its quite the opposite??? anyway couple days later and my rubbish review on google play will need an edit, thats for sure! Seems to be working great for security and file sharing and is mostly pretty nippy but I do think purevpn should retract their claim that they are the "World's Fastest VPN Service"! Making such a generalised remark is misleading! as it is not in fact true for all lines! it can at times lag when trying to stream media on my local network when other users are also streaming media to another device on the network, which is downright pants! I would expect that maybe of media from a source outside my local network but within my local network?? come on guys, shouldnt the user be able to use vpn for doing this as well? I mean what if I'm sitting outside streaming music to my phone for entertaining but I don't want anyone snooping my wifi? thats a valid reason for using a vpn isnt it? or am I missing the point? On the plus side the mobile version of Purevpn for android seesm to work flawlessly! but unfortunately the only 10" device I have is a 1st gen ipad, sadly this is too old for purevpn ;-( so sadly cannot use it to have a secure browsing exprience on my iOs device? I do find it useful though for my android phones, so well done there purevpn! not too a bad a choice of servers but I would like to see more choice for Europe etc.You seem a little too biased towards Asia and the States. now I know you are a growing company so you have to start somewhere and believe you me logistics and plain old geographical distance can have a huge bearing on a companie's expansion, I can certainly sympathise with you there. I'd like to see more consisent speeds, less spikes and then back down to a measly 1.0Mbps which is what I seem to be getting? every now and again the meter shows a 6 or a 7 and I get a little excited, come on guys my line can support 14Mbps at least?! If I get speeds beyond 8Mbps or better yet higher I may consider giving 4 stars? 5 stars for more servers in Europe!?!! overall though, not a bad service so far, still early days so its fairly hard to give a truelly honest and accurate review, only had it for a week... time will tell...
I am not a computer person, but wanted to use PureVPN's product. I could not get it to work so used the chat feature to ask for help. I was routed to Andrew and Franklin who took on the task without ever giving up. They linked into my computer and spent an hour figuring out the problem. I don't know what the problem was but they fixed it and the product works now. I can't thank them enough for their persistence and efforts. I trust this online company like no other. Thanks JF New York, USA
I was very much frustrated and was moving towards asking for the refund of my payment. Was in contact with a guy named "Hamelin" on your email support. He offered me to provide assistance once or else go for the refund claim. He fixed and sorted the issues that i was experiencing and now i am more than happy and satisfied as i am connected with PureVPN. Great technical assistance from him. I must he he is a pure asset to your company. Hamelin, you rocked (y)' Give him a raise
Pure VPN is an excellent product and I would not hesitate in recommending it to anyone looking for a good quality proxy server.
Thanks Hamelin, Highly appreciate your backend services. I was having this VPN issue from last 2 days and you just solved in 2 mins. You are actually a right person for VPN :) Thanks again
PureVPN is much more useful than the others VPN because they are a lot of professionals behind this application, always available 24/7/365 to help you. Cheapest than some "big name", fast with more than 500 servers across more than 140 countries and more than 80,000 IPs. Using of PPTP, L2TP, SSTP, IKEV, TCP, UDP and StealthVPN. After tried many others competitors, I use PureVPN for 2 years now. IMHO PureVPN is the best choice for a VPN power user. Sorry to add this, but PureVPN does not work at all with Kodi. After 2 hours with support by chat and one full day of trying, no, impossible. Please Google this request: "purevpn OpenELEC / XMBC / KODI: How to Configure OpenVPN" Read this incredible PureVPN article to understand why PureVPN does not work with Kodi. Nobody in comment succeed to run PureVPN in Kodi. PureVPN can't "masking" your real IP thru Kodi. So, using PureVPN you cannot watching foreigner TV.