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Written on: 12-07-2019 on Trustpilot

Reply- Thank you for your reply. You are correct, I have not contacted support in quite a while, however what you left out was that my review was based on my last, in a very long line of interactions with support attempting to correct the issue. I chose not to contact support again due to all the previous attempts, and solutions provided me which did not correct the problem. Seeing NordVPN is not willing to do the right thing, I cancelled my auto renewal, and will live with the poor performance while I search for a replacement from a reputable VPN provider. Service is poor and customer service even worse. I subscribed to NordVPN and paid for the annual subscription. At first, the vpn service worked well. Then several things started to happen. First, extremely slow connections, then connections dropped or frozen to a stop. After that, email on three devices, phone, iPad, then MacBook ceased to function. I contacted customer service who responded with several solutions, which all failed. After multiple emails (no voice support available) I asked for a prorated refund due to their service being unusable. The response I received was a cut and paste legal disclaimer. It is clear that NordVPN has little or no interest in correcting subscribers issues or standing behind their product. Buyer beware of interest/ vpn services who hide behind the vail of email and do not allow customer interaction by telephone.

Written on: 05-07-2019 on Trustpilot

I have used NordVPN in the past with no issues.

Written on: 03-07-2019 on Trustpilot

I'm amazed by the number of bad reviews. I've been with them a few years and have had no problems. I'm using Linux (mainly) and even wrote my own connection script as there was nothing for Linux at the time I joined. They do have official Linux software now anyway (but I'm still using mine). Customer services have always been very helpful and fast at responding and have provided all the information I needed. I also use the Android App which is super easy, basically click and forget. The only criticism I have of that is that it periodically forgets my login credentials and as my password is complicated I have to look it up again. My wife is also using the Android app and the VPN on her laptop. There are no DNS leaks. I've tried various servers but mostly use UK (where I live). Some servers are a bit slower and occasionally the connection stalls but it's easy to switch server etc. Speeds are generally good and what I'd expect from using a VPN anyway. The biggest issue I have is not actually a fault of NordVPN (or any VPN provider) and that is the BBC! They employ some kind of VPN detection which makes using the website painful. Best to use one of the newer (higher numbered) servers in that case. I'm actually confident their claims to no logging etc are valid (as confident as I can be with any VPN provider anyway) and if anything to the contrary was to surface I'd simply change provider.

Written on: 29-06-2019 on Trustpilot

Hi Team, I am using NordVPN on my Android TV to watch Indian TV channels the problem is, I have to always check my mobile to see which indian server is best at that particular time. There is no auto connection to the best server option. This is really frustrating. I bought the 3 year plan which was the biggest mistake I have ever done in my life. now I cannot get my money back because I passed my 30 day period. I thought it might be a temporary issue but now it is getting worse day by day. Can't even watch a TV program properly. Please give me a solution NordVPN? Contacted NordVPN: This is the response I got(Only the relevant parts) (10:33:24) bibin: How do i contact your tech team? (10:33:46) Lewis: You are not able to do that. I am sorry. (10:34:08) bibin: I am also a tech person maybe I can explain to them my situation (10:34:44) Lewis: I know your situation. You are not the first one who receive slow connection speeds whilst connected to India. SO I AM NOT THE ONLY ONE

Written on: 27-06-2019 on Trustpilot

I trialled this while outside of the UK and it worked once - after that struggled to work. Meantime, Nord/Apple took my money after a week on an APP auto-renew. And now both are refusing to provide a refund. Not a positive experience at all....! Wouldn't recommend.

Written on: 24-06-2019 on Trustpilot

I bought the 3-year deal. What a huge mistake! Do not trust your favourite Youtubers on this one, people. The issues began the moment I installed and enabled NordVPN. Constant connection drops, forcing me to wait for the client to get its stuff together every time. The connection would drop for 5 minutes at a time, which is pretty long and not to mention annoying when it happens multiple times throughout the day. I had a couple e-mail conversations with tech support, and they really tried to help, but to no avail. Disable this, uninstall that, change these settings, stop using Torrent clients etc. After many tweaks I thought I finally got it to work properly, but alas. It'll just drop for no reason, mention it's connected anyway, and mess itself up. I got screwed over by the internet kill switch, too. If the client logs you out, you won't be able to disable the internet kill switch and you won't be able to log in to disable it. It's way too much of a hassle to get it to work, and the website didn't inform me that I can't even use Torrent clients with it. Tech support had to tell me this, despite NordVPN advertising that yes, it's possible to use torrent clients with it enabled. I'm going to have to use this until 2022 since I'm way past the refund period. I assumed I would be able to get it to work within that time, but that was my mistake. A mistake I will not be making again. At least it works on my phone, I suppose... One star for the VPN. Giving an extra star because the tech support did try to help me out to the best of their ability. I will not be renewing my subscription. Edit: Oh wow, I never expected such a condescending reply. You didn't even read my complaint, that much is apparent. A quick chat with the support team? Are you serious? Did you miss the part where I said that despite how awful NordVPN is, I praised the support team for trying to help me, at least? Please check out ticket number 2963715, in which support tried a lot to help me, but without any success. I'm also going to change my rating to one star because NordVPN literally does not function on my pc anymore, and it's only been giving me trouble on the phone and other devices lately. It just does not function well, and if I could get my money back, I would go for it right away.

Written on: 23-06-2019 on Trustpilot

Det er muligt at den giver den beskyttelse den skal, men der en et tydeligt tab i hastighed. Fra danske servere er tabet ikke så stort, og varierer efter hvilket server den kobler op på. jeg har 500/500 mbit. og oplever fald til mellem 150-400 mbit på danske servere. Kobler jeg op på servere i UK eller US falder den til mellem 30-100 Mbit afhængig af server. Det kunne jeg leve med, men det største problem er, at mange hjemmesider slet ikke er tilgængelige. Jeg får at vide at siden er blokeret af min firewall. Så snart jeg kobler VPN fra, kan jeg komme ind på siden igen. Jeg har ikke helt besluttet mig for om jeg vil beholde produktet endnu, da jeg ikke kender til kvaliteten på alternativer.

Written on: 17-06-2019 on Trustpilot

This is more a review about the wonderful customer service I received when cancelling my free trial with Nord VPN. I told the guy helping me - Jim- I would leave a review but was not given the option to do so, therefore I'm going the extra mile, Jim I hope somehow you're reading because I felt bad for not having left a review. NordVPN Jim was a good aider through chat! You should promote him, thanks for the help Goodbye

Written on: 15-06-2019 on Trustpilot

Worst experience ever. Not only did it not work (rerouted me to the wrong country), but they also lied about the money back guarantee. To add insult to injury they never answered my support ticket (sent June 3rd-4th through their website) , and keep spamming me with automated messages which they specifically said they wouldn't do. I didn't even get a confirmation email with my ticket number. It´s through your website! Can´t rate this poorly enough. If you advertise a 30 day money back guarantee and no spam make good on it! EDIT: second ticket sent with subject "second ticket" . Ive gotten a confirmation this time, ticket ID #3422551. EDIT 2: updating stars,received refund,thanks

Written on: 10-06-2019 on Trustpilot

I have used their service in the past without problem. I recently used their nordvpn for Android tv. It was difficult to set up and then it would not work. By that I mean the streaming service blocked them so I couldn't watch the service. As they promised streamless integration I ask for a refund. Also their emails to my complaints agreed that they have a issue. However they have not given a refund and suggested I use a laptop and HDMI cable. And while this might work it is not the easy integration they promote on their website. I am still waiting for a refund and am surprised at their reticence as they supposedly have a 30 day money back guarantee.