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Written on: 16-12-2019 on Trustpilot

Quand je penses à tout ces youtubeurs qui se font sur l'argent sur le dos de leurs abonnées en vendant ce VPN qui ralentit totalement votre machine ... franchement honte à vous ! au bout de 4 jours je me rends compte du soucis, je demande un remboursement car certains sites ne passe pas et le ralentissement est trop important et on m'envoi balader... bravo ! EDIT : après avoir suivi un tuto sur internet, j'ai réussi à me faire rembourser... enfin, avec les bon processus ça marche je passe donc d'une étoile sur 5 à 2 sur 5...

Written on: 16-12-2019 on Trustpilot

Virker ikke - og hæver automatisk fra dig kort. Der er ikke nogen funktion på deres hjemmeside hvor man kan afmelde abon. Mange sider i USA virker ikke selvom man bruger NordVPN. Brug en af de mange andre services der er, virker meget bedre

Written on: 11-12-2019 on Trustpilot

Used to be good but now it’s rubbish. On iOS internet just fully stops working all the time unless I disconnect from the vpn entirely. On macOS, linux and windows it’s been slow as hell for the past few months no matter what server I pick.

Written on: 10-12-2019 on Trustpilot

I struggled with Nord for 5 days. NEVER LET THEM PICK THE FASTEST SERVER FOR YOU!! IT ALWAYS FAILS!!! Useless cannot get a connection fast enough to use (found one twice but when I tried to use those servers again they were overloaded) and some are denied to the point where Chrome says I have no internet connection at all! I can see on my task bar that I do have a connection. Other times everything in the browser just times out without ever loading one single tab! Download or stream with this VPN, good luck! There are no ticket ids when I made a request for refund and the chat lines say they do not provide email confirmations of that either. My only reference to a refund is a transcript of a chat I requested after not being informed of anything when I requested my account be closed and I be refunded. They terminated my service and my account no longer showed the $99 I paid them (it was just a blank account) but the charges to my credit card were still there. Strange how they can get money out of your account quickly but it takes all sorts of time to put it back. From my chat "Marcus: NordVPN does not send emails with refund confirmation.". They don't send emails for anything I have ever done with them! I did get the chat transcript I requested via email.Well, I got refunded after contacting Amazon pay and filing a claim. They(Nord) refunded promptly and EVEN EMAILED ME A CONFIRMATION OF IT! I did try their help but all they suggested was reinstall software and reboot computer after that I was disconnected from help so that was a waste of time. I now have my Torgard back and all is working as it should.

Written on: 09-12-2019 on Trustpilot

Anti-customer cash grab tactics. I recently subscribed for NordVPN 3-year special limited time offer, deal which has been extended weeks after weeks, months after months and is still on at the time of writing. I subscribed through TopCashback as the fabulous 60+% cashback was promised and was tracked and recorded after I finalized the payment. NordVPN charged me twice (so I'm subscribed for 6 years...) and TopCashback later denied the (single) cashback I was promised (tracked and recorded). NordVPN have been contacted multiple times through their online form since I couldn't easily find any email address (strange isn't it???). I made sure to contact their Billing Department. No reply was ever received. As I later learned from my researches online many people have had a bad experience with this shabby company. A lot of fake/paid forums/boards/YouTube users are posting positive reviews (hidden advertisements in fact) for both TopCashback and NordVPN claiming how great these company and services are. I wished I had done my due diligence in researching before falling for TopCashback and NordVPN lies.

Written on: 09-12-2019 on Trustpilot

I have re-ordered the nordVPN knowing that it's going to expire not knowing there is auto renewal. I only picked that up after 2 months, that I have been billed twice for the same service from the credit card bill. I tried to talk to online support (no voice as it doesn't exist), email, etc. I am given the "bot-standard" answer. I have gone past the 1 month free cancellation period, and there is nothing that can be done. I was not prompted when I was doing a "double purchase". Should I not been informed ?? Common sense said YES. This is dodgy business practice, and refusal to look at exception case, and just throwing standard answers according T&C xxx 22.xxx.... is no being helpful. BAD BAD BAD customer care !!!! If you use them, be very careful, as they don't disclose anything, and then when you are paying 2X for the same service, they will find all types of T&C as excuse not to refund. I will not use them after this period and I will remember to "auto-cancel" the subscription so as not to create future problems.

Written on: 08-12-2019 on Trustpilot

Køb ikke denne VPN. Det er vanskeligt at beskrive hvor meget jeg efterhånden hader den. Opkoblingsfejl hvor program skal afsluttes og startes manuelt mellem sessioner. Ved surfing ender man temmelig ofte i en uendelig lykke med "Bevis du ikke er en robot" på grund af trafikken fra NordVPN's IP. Eneste måde man kan komme fri af det er ved at slå VPN'en fra, så kan man komme videre. Efter man har surfet noget tid opdager man at VPN'en er slået fra af sig selv, og man kan ikke koble op igen før program er genstartet. Killswitch virker ikke overhovedet på Mac. Jeg har uheldigvis haft den i 2 1/2 år (3 årigt køb) med dette bøvl. Købe den ikke, ligegyldig hvor billigt du får det. ** TIL DERES SVAR: "Kontakt vores kundeservice 24/7" skriver de, hvilket er gjort konstant i 2 år. Deres lor_ virker ikke! Tro dem ikke. Og så beder de mig endda igen om at prøve mig frem med forskellige servere. OMG! Jeg er simpelthen holdt op med at bruge deres lor_, selvom jeg har et 1/2 år tilbage.

Written on: 05-12-2019 on Trustpilot

j'ai fais un essai de 25 jours. Je n'ai pas mesuré la perte de débit, mais ai résilié avant la fin du mois d'essai,car j'avais un problème de connection WIFI dès que je débranchais ma prie RJ45 por déplacer le PC du bureau dans le salon. Comme par ailleur l'interface et surtout ,les paramètres n'étaient qu'en Anglais, j'ai préféré interrompre mon abonnement de 3 ans. J'ai donc envoyé un message interne et un e-mail avant le terme du premier mois, je n'ai jamais rçu de réponse. J'ai attendu plus de quinze jours et ne voyant pas mon compte crédité du montant de l'abonnement de 3 ans, environ 140€, je suis allé sur le chat ou j'ai fait part de mon problème à mon correspondant. Ce dernier m'a répondu que le premier mois étant largement écoulé, il était trop tard pour être remboursé. Lorsque je lui ai précisé avoir écrit par deux fois, dans les temps, et ne pas avoir reçu de réponse, il est allé vérifié, a retrouvé trace de mes demandes et m'a fait créditer immédiatement. On a donc fait la sourde oreille en espérant certainement que le client n'insisterait pas. Pas très élégant tout ça.

Written on: 04-12-2019 on Trustpilot

The Mac version has become completely unusable. Don't waste your money. Customer service doesn’t really exist (check your support logs NordVPN, and it’s not the user’s role to help you test bugs). Stop releasing garbage and maybe I’ll give a better rating. Better yet, refund me for the remaining time I have on my 3 year prepaid sucker deal. It’s worse than useless - it prevents me from using my computer until I

Written on: 04-12-2019 on Trustpilot

Ignored multiple attempts to contact them during my 30 day money back period and when I eventually got through to them which is conveniently outside the Money back period, the company hides behind its terms of service. Avoid them, do not use them. Their service is useless once they have your money.