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j'ai fais un essai de 25 jours. Je n'ai pas mesuré la perte de débit, mais ai résilié avant la fin du mois d'essai,car j'avais un problème de connection WIFI dès que je débranchais ma prie RJ45 por déplacer le PC du bureau dans le salon. Comme par ailleur l'interface et surtout ,les paramètres n'étaient qu'en Anglais, j'ai préféré interrompre mon abonnement de 3 ans. J'ai donc envoyé un message interne et un e-mail avant le terme du premier mois, je n'ai jamais rçu de réponse. J'ai attendu plus de quinze jours et ne voyant pas mon compte crédité du montant de l'abonnement de 3 ans, environ 140€, je suis allé sur le chat ou j'ai fait part de mon problème à mon correspondant. Ce dernier m'a répondu que le premier mois étant largement écoulé, il était trop tard pour être remboursé. Lorsque je lui ai précisé avoir écrit par deux fois, dans les temps, et ne pas avoir reçu de réponse, il est allé vérifié, a retrouvé trace de mes demandes et m'a fait créditer immédiatement. On a donc fait la sourde oreille en espérant certainement que le client n'insisterait pas. Pas très élégant tout ça.
The Mac version has become completely unusable. Don't waste your money. Customer service doesn’t really exist (check your support logs NordVPN, and it’s not the user’s role to help you test bugs). Stop releasing garbage and maybe I’ll give a better rating. Better yet, refund me for the remaining time I have on my 3 year prepaid sucker deal. It’s worse than useless - it prevents me from using my computer until I
Ignored multiple attempts to contact them during my 30 day money back period and when I eventually got through to them which is conveniently outside the Money back period, the company hides behind its terms of service. Avoid them, do not use them. Their service is useless once they have your money.
The service seems fairly reliable but Facebook and messenger do not work properly while the CyperSec feature option is switched on to remove adverts. This is disappointing as I want to remove adverts while browsing.
good overall experience
First I had ExpressVPN for a year, which worked perfectly, but it was quite expensive. That's why after that one year, I switched over to NordVPN, which was a grave mistake. It has been nothing but trouble. Their pricing is fine, but I've had a flurry of different problems popping up since I bought it. Unfortunately I'm about 2 months in, so there is no refund option available on my 3-year subscription. The first major problem is the app itself. I have used both versions of their app on my Macbook, but both have sveral flaws. Firstly is the design. It's the minor things, that make it inconvenient to use. The fact that you can only favourite a specific server, but not a country makes it annoying to reconnect to a specific contry several times, to get a new server. Also, the app is quite unstable, as I have had several techinal issues with both versions. One version kept crashing again and again, while the other version keeps reconnecting every 1 - 2 minutes, which is followed by a notification, that will not close automatically. Both versions also keeps logging me off every other day. The app for my iPhone is also problematic. It is slow to connect, and the app takes forever to open. Some of the features does not work as intended. They have a feature called CyberSec, which blocks malware and ads, but it also causes problems to some of the other applications. Specifically Facebook Messenger stops working properly. A final nitpick is that the app doesn't block your connection while it is connecting to a VPN, which means that whenever it decides to spontaniously reconnect, my activities online are not private, until the connection is re-established. That sort of defeats the point of a VPN, when my real IP is then revealed. At least they have a support chat that I found very helpful. Everything considered it seems to be a lazy implementation, that barely works. I regret supporting these guys with my money.
Only ever had good experience. I trust all the security features available. I believe the hack was just isolated, and achieved little considering that NordVPN keeps no data on us.
scammers of the worst kind. they try to get you to sign up via free trial, and then... no reminder. you just get a charge on your credit card. i did remember, messaged them the day the free trial expired, but they ignored it. after i saw the charge on my credit card statement, messaged them again asking for it to be refunded. no reply. later, after seeing still no refund, tried live chat. live chat customer service person says the "contact us" forms are unreliable(???) and therefore ITS MY PROBLEM TO KEEP REMINDING THEM to cancel. and now its too late so .... sucks to be me I guess. Unbelievable. Avoid. I'm reporting them to my credit card issuer.
Before leaving for China for 3 months and having read the guarantees of using Nord VPN in China I paid for a 12 month subscription. Worked for a week then packed in that was 3 months ago never worked since. The service they provided was useless, what a waste of money, avoid Nord VPN like the plague
The service appears to work fine HOWEVER, the cost varies across the internet, I stupidly downloaded NordVPN from google play, cost £81.99 for 12 months subscription, have since seen NordVPN advertising £2.99 per month for 3 years!. Contacted customer services but was fobbed off with tough luck response, beware, shop around, there are really good FREE VPN services available.