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Reviews
I've already provided comment on the chat page under "like". Albert provided great assistance and advice that worked and was very patient with all my questions. Kind regards, Mark
Excellent program and excellent service.
He has all the knowledges, technical and non-technical, finance everything! He answers every questions asked, and willing to help by his best! 5 stars, 2 thumbs up. I wish all CS in the world is like Albert!
I was shocked to see that not only does their service worked as advertised... BUT - their online chat, and email support is outstanding!! Service and support is so important and these guys have it right. Highly recommended!!
I heard good things about Pure VPN so I tried them for one day and then signed up for the year. Like every company - there are some people that are genuinely there to help people & then there are others that make you feel like you're bugging them. I had one problem that I was trying to get fixed for over 4 months & in one day, less than 5 minutes Albert assisted me and I started feeling better about this company again. There have been others & when I remember those names then I'll re-write the review to add them. However, having a problem & waiting till Albert comes on is ridiculous! Oh yeah & for my experience - "Split Tunneling" was only good with Opera web browser. Checked it w/myIP & it worked. Thanks Albert & to the other PureVPN tech support people that Genuinely helped make this a pleasant experience. And to those other people (that didn't) - to help the company grow into something phenomenal you need to make people feel that you're there to help - Before and After you take their money! Remember this is the internet & word travels fast - Good or Bad!
Albert is the best customer rep ive seen in a very long time. This guy is so patient and nothing is a issue. He solved every technical issue i had and answered each and every technical question professionally. Albert is surely a asset to the PureVpn team.
Highly recommended.
The on-line chat facility means problems are sorted quickly. This is great for busy people who are not tech savy. I purchased this product so I could work in China. It's worked well across three devices so far. As a novice I'm really happy with the service.
Nachdem ich PureVPN ein paar Stunden ausprobiert und mir weder das schwer durchschaubare Backend, noch die gezeigte Performance gefallen hatten, habe ich sofort gekündigt und mein Geld zurückgefordert. Ich wurde allerdings nur mit wilden Versprechungen hingehalten. Als ich auf die Zurückerstattung bestanden habe, wurde mir mitgeteilt, dass diese nur bis zu einem Datenvolumen von 500 MB möglich wäre. Eine Frechheit, so mal mich der Support immer wieder dazu angehalten hatte, doch noch weiter rum zutesten. Auf meine wiederholte Anfrage hin schickte mir PureVPN die gleiche Absage nochmals zu. Mein Geld hab ich nicht zurückbekommen.
Finger weg von PureVpn hatte mir 4 mal 12-Monats Lizenzen gekauft und festgestellt innerhalb der 3-Tages Geld zurück Garantie Frist, dass der GEO-Standort an Webseiten weitergeleitet wird und deren VPN Dienst ganz und gar nicht sicher ist, wurde 3 Wochen hingehalten mit Mails bis ich zuletzt Paypal einschalten musste, die mich leider auch im Stich gelassen haben weil eine Lizenz keinen physischen Gegenstand repräsentiert, somit hat der liebe Purevpn Manager ein nettes Steak auf meinen kosten genossen MFG ein Freund der Unwissenden hi there community take care they are stealing your money, I bought 4 times 12 months licenses from purvpn to use them for the whole family but their servers are not secure at all german webpages find out your geo location with ease as I requested back my money as purevpn is advertising with their 3 days money back guarantee I was left aside for 3 weeks after I started a conflict through paypal who also did not support me with this as it is no phisikal thing a license so purevpn manager had a nice lunch on my costs and I also got no access to my new licenses anyway because I involved paypal. think twice befor you get there any license. greetings a friend