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Hamelin was a very professional, patient, and straightforward customer service representative whose directions were easy to follow, and helped me easily fix my problem. I honestly wasn't very optimistic that support could help me and would give an excuse about the service not being usable at this time, but I was surprised to find that I was wrong. I think management should give him a promotion! He definitely provides high quality and extremely helpful service.
Agent was very patient and explain every thing to the teeth, very professional and understand her business and the business of other thank you
Thankyou to Oscar in helping me with the download process.
I've tried quite a few VPN services but I'm sticking with PureVPN because of their excellent customer support. I especially want to mention Oscar, who was very quick to attend to my issues. Thanks!
I had some software issues and was unable to connect. Frankiln walked me through the connection process and the problem was solved.
I had nearly instant feedback from my customer service representative, Oscar, that helped me resolve my issues.
I just work with Oscar and he is awesome.....He was fast to reply and also took care of me and that makes me a happy camper
Awesome support from Oscar
Within seconds Oscar replied swiftly and helped me out. I had trouble logging in and he helped me out. Thumbs up to PureVPN customer service and thumbs up to Oscar!!
I am using pureVPN for the first time. I bought an account,and set up pureVPN according to the support guides. but It did not work. then I ask the support agent -Franklin for help. He is very kind, patient and professional, he told may ways to do the configuration by using PPTP, L2TP.., finally the PureVPN works. thanks for his great help. If PrueVPN works well in the next months, I'll recommend it to my friends.