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Written on: 22-01-2019 on Trustpilot

They will not cancel your account unless you talk to them (three times.) Beware! Very bad customer service experience and I would be cautious of them getting your credit card. I would only use an American company in the future. I had to cancel my credit card.

Written on: 18-01-2019 on Trustpilot

SVINDEL! Samme historie som andre oplever ... de snyder med betalinger, når man har frameldt ... eller forsøgt. Se svar fra deres Chat: Mason Customer support Erik Your colleague answerd my poor rating on Trustpilot, by suggesting that I should ask for a refund. I subscribed in July and thoroughly unsubscribed a short while after, sin I have absolutly no use of your service when in DK. Since you as per fre. 21. sep. 2018 19.33 send me an offer to renew my subscription - I assume that everything is in order. Why send me an offer is I was still a subscriber??? But ... you kept billing me! Please refund everything since, say September! Br. Erik Chat started … Mason Hello, Erik! May I ask what e-mail address did you use to register? xxxx Mason Please give me a moment to check your account. Thank you for waiting. I have checked our account and I can see that no refund orders have been issued before nor I can see a subscription being canceled. Unfortunately, we cannot issue refunds for payments made via iTunes/App Store as they are subject to iTunes/App Store refund policy. In order to receive a refund from Apple, please follow the instructions listed here: (links removed) What is more, you might want to take a look on how to cancel your recurring subscription here:(links removed) Erik Please explain why you send me an offer to renew if I was still a subscriber? Mason Could you please specify was it a renewal offer or a new deal? Erik Now you are jus hiding behind bureaucracy. I tried it with other dubious service providers. wait a moment Mason Sure. Erik copied from mail: …. logo Advanced security. Internet freedom. Complete privacy. Last Chance: Save 66% Renew your subscription to get back to safety. Get Deal With NordVPN, you can shield your Internet activity from hackers and surveillance, stay safe on public Wi-Fi networks, and access online content without restrictions. We offer you a chance to renew your VPN subscription for 2 years at only $3.99/month. You only have to hit the button below and log in to your account. Mason This is simply a new deal. Like an extension. Erik Renew your subscription to get back to safety.!!! Mason It basically means to renew your current plan. Erik Bullocks. Sorry. I do not believe you. This whole dialog will now go public on Trustpilot etc. Mason I'm sorry to hear that you feel this way. The deal offer was exclusively sent to you to offer a better price deal to upgrade your subscription. Since we are unable to cancel payments and subscriptions made via Apple store please check Apple support website for iTunes/App Store cancellation: (links removed) Unfortunately, there is nothing we can do due to very strict Apple policies. Erik Don't you se the problem. You offer to get back in safety .... meaning since I am unsubscribed I am unsafe? Mason I apologize for the confusion, but this is just a standardized text to our customers. …

Written on: 15-01-2019 on Trustpilot

Pretty incompetent. Paid a lot of money for a multi year subscription and again for a dedicated ip address. Happily took my money, but didn't bother to assign an address. After nearly a month of use, they admitted to me they hadn't bothered to assign a dedicated ip (that I had been paying for) and will finally assign it for me. A month late my ip address changes again, despite assurance my ip will always be the same. Have now been banned from a very important website due to this as they require a dedicated website. Absolutely furious and out of pocket paying money to these charlatans. Ticketid 2428534. Still not put back on my dedicated ip. Edit: It gets worse! Instead of denying there are issues, they now admit they indeed are putting me on the wrong ip and not the dedicated IP i pay for... their excuse? "Because I use P2P applications!" Unbelievable! No. I don't use "P2p Applications" and hilariously according to thieir own website "NordVPN not only allows P2P traffic but also offers military-grade encryption, fast download speed, no bandwidth limits and guarantees the protection of your private data." thanks guys for ripping me off, taking my money and making up excuses not to deliver that service. Massively regret not sticking with PIA. NordVPN are a joke. Edit: NordVPN refusing to refund despite not giving me the service I paid for. Switched back to PIA. Also good timing as MalwareBytes has just started identifying NordVPN as Malware as it installs 'advinstanalytics' onto your computer if you use the Windows Client.

Written on: 13-01-2019 on Trustpilot

Great but Windows app needs some UI changes: Check for Updates button missing: The old versions, back to summer 2017, had “Check for Updates” button. Other VPN providers have this feature. On the right pane, please beside the country and server number, also add the city name and Server Load in which the connection is established. Also when viewing my Favorite servers, I can't see the Server Load.Please, please add them back.

Written on: 09-01-2019 on Trustpilot

NordVPN provides applications for a good range of devices including Android TV which is why I selected them. The down side is that some content providers have circumvented NordVPN's servers so you end up paying for a VPN which may not give you access to some popular contect providers. For example my wife is from Austria and would love to watch content from orf.at via OFR TVThek but NordVPN confirmed they are unable to provide access to this service which leaves us with a VPN subscription for 3 years which we don't have much use for! In my opinion support should not be telling customers what doesn't work rather make an effort to make it work - after all isn't this what their business is?

Written on: 08-01-2019 on Trustpilot

Stupid fools They made me sign up again, the result was paying double for tree months with out me noticing it... I really needed help from them to help me find out how to cancel two payments on the same email address. ABSOLUTELY NO HELP, THEY JUST REFER TO THEIR RULES. Don't ever sign up. Use expressvpn or someone else

Written on: 02-01-2019 on Trustpilot

I've had NordVPN for over a year now, and I've never experienced any issues whatsoever.

Written on: 30-12-2018 on Trustpilot

Using nord to give uk tv in the Carabean leaves you exsasperated, as you will probably have to click on any BBC channel at least 10 times before you can connect, once connected every thing is fine

Written on: 16-12-2018 on Trustpilot

Really slow, if you want to use it for anything else but checking emails i can not recommend it. I know that i cant expect the same speed as with out a vpn but i was generally 25-30 times slower than without NordVPN, who should be a premium service, with that speed i could have payed half and had the same experience And they send mail for their products with out you signing up for it.

Written on: 15-12-2018 on Trustpilot

Bedst servise I have experienced for a long time. I had to refund my purchase for reasons off my own. Normally it is a pain to do that but a customer suppert guy named Deacon was quik to answer my message and helped me get the refund. It took under 3 minuts and was a pleasant experience. 5/5