Compare NordVPN via BesteVPN.nl
Ok so i have decided to try Nordvpn and took up the offer they advertise on their website for 1 week free trial and or 30 day money back guarantee. All was well Service seemed fine then i had the full amount of money for the 3 year plan taken from my bank account which was more than advertised so on this discrepancy i used the Noedvpn chat and spoke to Judy who informed that there was a charge for vat i said yes that was indicated when i chose to pay in GBP but not in the intial add and as far as i am aware VAT in the UK is not Variable it is set at 20% so i should have paid the amount as advertised and not a penny more,i said i wasn't happy with this extra charge and was thinking about cancelling (note i said thinking about cancelling) she then said you will receive a refund and nothing else she then closed the chat. I then checked my bank account after the 7 days and noticed i had received a refund from Nordvpn of what i presumed was a FULL refund less than i had paid in full, i then noticed my account with nordvpn was closed and i couldn't connect. Again i went onto their chat and inquired as to what was happening , I spoke to Donald who said that the discrepancy for the charges was due to my bank charging for currency rates as they do not accept GBP even tho it gives you the choice to choose which currency to pay with. I checked out their terms and conditions and policies and nowhere does it state that charges may apply for currency exchanges and indeed Donald agreed there is nothing in their T&Cs regarding this. I told him directly what i thought of their customer services as he was abrupt and rude he then offered another week free but i said i would like to take the 30 day Guarantee as advertised but he says i cancelled my account in my last chat which was untrue as said before i was thinking about it , He then said he would give me 2 weeks free by this time i was loosing the will to live as i wasn't getting anywhere so i accepted the free 2 weeks and alas the chat was closed abruptly with no thanks or apologies.. So just to make it clear they offer 7 days free but that is NOT TRUE as you pay currency exchange fees and extra VAT according to Judy, they do not offer a FULL refund for 30 day as again they CLAIM you pay currency exchange fees, Very false misleading website indeed it says 3 year plan = £2.29 per mth @ £82.40 billed every 3 years (no mention of vat or currency exchange charges) they took from me for this plan £100.07 = £2.77 per mth!! from my bank account i then received what they say was a full refund within the 30 days of £94.46 ?? oh and you will notice the time clock above on the website never changes try clearing cookies and going back to page the clock begins again....! Can they really be trusted?
This is Very bad VPN. I have purchased it, But I couldn't use it 1 time even. Very Bad VPN. Never use this VPN.
Grundsätzlich in Ordnung im Praxiseinsatz hatte ich aber zahlreiche technische Probleme, daher nur ein akzeptabel mit einigen Einschränkungen.
Most dishonest VPN company that I've ever dealt with. THEY DON'T HONOUR THEIR REFUND GUARANTEE. Instead, their staff are trained to lie and give all sorts of preposterous excuses. Furthermore, using the exact same server (the fastest Australian server as determined by both ExpressVPN and NordVPN), I ran a series of download speed tests. ExpressVPN was up to 8 times faster! (It was at this point that the NordVPN lies began and they refused to issue me with a refund).
I had a two year subscription, but barely used it, so did not plan to renew. I found a charge on my bank account for a renewal. I did not receive an email telling me it was about to auto-renew. Contacted NordVPN customer support, but it was over 30 days since the charge, so they would not refund. It says in their terms it will auto renew. If you don't notice that, they will quietly charge your account without warning you. Make sure you turn off auto renew. @NordVPN: I spoke to customer services using live chat. I did not have a ticket or reference number. Update: Ignore the seemingly helpful response from NordVPN - they did nothing.
I subscribed a service through a non-refundable payment method. I used the service and found that I did not get what I wanted. through the chat I questioned if there was the possibility of a refund to what they said yes! because it was in the 30 days. than, by email they told me that it was not possible the refund by the payment method used but could do by paypal. I accepted the conditions and how the refund would be made!!! after this, I subscribed another VPN service. A few days later I received an email saying that the refund was not possible and that the situation had been evaluated by a new employee. Apparently, The company is not responsible for the acts of its employees.
I was using NordVPN in china. Hasn’t worked now for over two months. None of the advice given works. And they won’t take any responsibility. Apparently all I can do is wait and hope it works in the future. nordvpn .typeform. com/to/VspHvi?dep=con&key=2746840&src=chat. This is from the email I was sent after the discussion.
Hvorfor har jeg via apple kun 1 uges fortrydelsesret ret. Jeg skal melde fra inden den 16. D.m. Den fungerer udmærket, men jeg er betænkelig med den stor reduktion af hastigheden. Har læst om alle mulighederne for forbedring. Svarer ikke på spørgsmålet, Derfor kun en stjerne.
Multiple devices, works well with many applications and a solid service. Easy to setup configure. Love these guys.
NordVPN est un bon service qui protège la vie privée (leurs conditions sont clairs à ce sujet). J'aime la rapidité des serveur et les points disponibles à travers le monde. Seul bémol, leurs prix sont au dessus de la moyenne mais les fonctionnalités justifient le prix, à mon avis. La vitesse de connexion peut être un peu décevante pour certains pays, la France en est exclut pour le moment, d'après mes tests. Mais certains pays asiatiques peuvent poser des problèmes de ralentissements (certainement des serveurs surchargés). Je recommande quand même, il y a de nombreux points positifs et NordVPn accepte Bitcoin pour plus d'anonymat.