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Written on: 14-10-2019 on Trustpilot

Decent product, could be better tho!

Written on: 14-10-2019 on Trustpilot

I originally chose NordVPN as it seemed popular and I assumed it would be reliable. I have a direct debit set up to renew my subscription every month. Every time my subscription renews there is a gap in service. For example this month my subscription ran out on the 12th but my direct debit will not be collected until the 16th. Not a major issue but the whole point of setting up a direct debit is to have a continuous service. When contacting the customer service team (who are generally helpful) the only solution I have been given is to send a copy of a bank statement, no thanks. Not impressed.

Written on: 14-10-2019 on Trustpilot

Very poor customer service. No way to contact via phone. Chat system people cannot address all issues. My email (charter.net) refuses all connections when VPN is running, and Nord can't seem to fix. No easy way to request a refund.

Written on: 13-10-2019 on Trustpilot

En dårlig oplevelse på den måde at jeg mistede 2/3 dele af min bredbåndshatighed. Selv med teknisk support i ca 1 time og 30 minutter kunne det ikke afhjælpes. Fin support men dårlig dækning, nu afventer jeg blot at få mine penge retur. Servicen kan der ikke klages på. Men produktet er ikke meget værd.

Written on: 13-10-2019 on Trustpilot

Интернет постоянно падает. Без всяких видимых причин. Просто отсутствует интернет. Может пропасть на 10 минут, может на час. Даже если отключить приложение приложение мешает подключению без впн

Written on: 09-10-2019 on Trustpilot

I have lived and worked in China on a number of occasions and have tried various vpn providers. Just before returning to China recently I thought I'd try Nord vpn as many reviews seemed favourable. WRONG choice!! I have been back in China for a month now and it has NEVER worked. To add insult to injury, this is the astonishing reply I received from their customer service team when I complained: "At the moment we do not have any servers that would be accessible in China and we have no ETA for the new releases. Our team is working on a new, innovative solution, which has never been tested in the industry, however, the development and implementation will take some time." Are they joking?! Clients of Nord should be offered a full refund for this appalling product which falsely advertises its service in China. Please don't waste your money as I did!

Written on: 09-10-2019 on Trustpilot

Min email er blevet misbrugt i forsøget på at oprette en konto hos deres services. Om der er tale om en fejl eller et bevidst forsøg på snyd er mig ligegyldigt. Hvad der til gængæld er en gyldig kritik er at Destiny fra deres online chat-support fortæller mig at hun/han/den kan se at det er en apple enhed der har forsøgt sig. Jeg fortæller at jeg ikke ejer nogle apple produkter og at jeg ønsker min email bliver fjernet. Hun fortæller mig at så skal jeg kontakte apple ? ? ? ? ? Og giver mig et ødelagt link til apple oven i.

Written on: 08-10-2019 on Trustpilot

its a scam... be careful... asked for a refund within 2 weeks and was told that my processor payment (credit card) is not entitled for a refund?????!!!! Dishonest people... Update to reply: You team are here to help?! Just refund my money as you should... i asked for it during the "money back guarantee"... I was told that would be in my account in x days and then i was told that i won´t... Honest company´s don´t act like that...

Written on: 08-10-2019 on Trustpilot

My connection randomly drops for a few seconds. Super annoying when it comes to gaming. If you're a gamer, do NOT buy this VPN.

Written on: 08-10-2019 on Trustpilot

Very fair price and im suprised by how easy it is to use. If you are looking to purchase a package get the 3 year plan.