Vergelijk NordVPN via BesteVPN.nl
Ce Vpn est une daube, il a fonctionné 1 jour, puis plus moyen de se connecter et blocage de la connexion qui fonctionne toujours très bien! Après avoir passé une heure avec les " conseillers de VPN, tout çà en anglais, ils ne m'ont apporté aucune solution à mon problème, du coup j'ai changé de fournisseurs pour CyberGhost7 qui lui fonctionne parfaitement! Totalement insatisfait de NordVPN, et de la soi disant aide apportée par cette boite !! A fuir !!
Not too bad of a vpn provider. NordVPN has great security parameters and fast servers however, the customer support is quite bad and needs some attention instead of there main focus that being marketing which is very suspicious for a company who is supposed to be keeping you secure online. All round not the worst.
I have been happily using NordVPN for several years. Their technical performance and overall service continue to meet my expectations as a customer. One small gripe, new customers are offered better subscription deals than loyal existing customers that renew their subscription. This is a fact because when I recently renewed I created a new account and instantly was presented with a more favourable deal.
Payed for the service to try it out. Did not like the speeds and difference in QoS of many servers and found that many sites no longer worked while connected via the vpn. Their "Cybersec" service is also average. Attempted to request a refund after a couple of days. Discussed 2 or 3 times with customer support about it, always denied. They told me my payment method did not allow for refunds and would not even consider using any other kind of service to return me my money back. Curiously, I also registered with Surfshark using the same _exact payment mehod_ and also had to refund Surfshark. However, Surfshark were fantastic and immediately, no questions asked, refunded me via Paypal alternative. How is that? Do try them, but MAKE SURE you are using a payment method that allows for refund, maybe even talk with them BEFORE paying anything. I do give lowest score because I really loathe companies that think about them more than customers. Which is clearly the case. Update after reply: do you mean that now there is an alternative refund procedure? I had insisted during the chat to use anything else that could be possible, including paypal / credit card. why wasn't it there before? considering the amount of negative reviews regarding refunds, this seems like an endemic problem of yours that you should look into seriously. regardless, i have since "re-sold" my account to someone else, i'm no longer a customer of yours. Update 2: see... that is exactly the problem. I used the exact same method to pay for Surfshark, the one "that doesn't support refunds". For them it was not a problem at all, they found a way to send me the money back via Paypal and they did, on their own suggestion! You (NordVPN), on the other hand, were not willing to try an alternative and shielded yourself on that defense to withhold the money. That is the KEY difference in customer support. Go see how many stars they have in Trustpilot...
I downloaded the 7 day free version from app store to try it out. Without my knowledge and without proper warning they charged me for an expensive yearly subscribtion directly after the seven days. The information about this is very vague. I have never experienced this method from another company. Do not make the same mistake I did and stay away from this app!
Terrible customer service. Charged twice by mistake, which you would think they would be willing to refund me for, however after two complaints sent to them (you have to refill in the complaint form each time!) they have not responded after two months. It may be a secure VPN service but I personally could not recommend it! EDIT: The response to my review from NordVPN: "Hello Rich. Apologies for any inconveniences that you've encountered. However, as we can see per your provided reference number, you've never reached our customers' support team. Hence, please drop a line to our team at support.nordvpn.com regarding instant assistance on the matter. Thank you!" The complaint form I have already filled in, so this is an issue with your site that should be fixed for all future customers who have issues. If the form that is recommended on your site does not work why is it featured on the page - two times I filled it in and you have highlighted that the form did not work either time.
Be very wary of accepting a seven-day free trial with this company. I tried to cancel mine before the trial expired but found myself locked into a £81.99 annual subscription fee which neither Apple or NordVPN are willing to refund - each claimng that the other are responsible. Their customer services fend you off with glib blandishments but the bottom line is that once you've given them your money you have little chance of getting it back.
Det starter med at jeg læser nogle utroligt gode anmeldelser af Nordvpn på danske hjemmesider, åbenbart meddelere betalt af Nordvpn, for at få kunder til deres elendige program. Jeg vælger at prøve 1 måned hvor jeg kan få pengene tilbage indenfor 30 dage hvis jeg ikke er tilfreds. Prisen på Nordvpn,s hjemmeside er angivet i euro. Jeg betaler med mit visa kort, men nu er prisen lige pludselig i USD og der tillægges dansk moms 25%. Jeg betaler alligevel jeg kan jo få pengene tilbage. Programmet indstalleres og jeg kan straks konstatere at hastigheden er alt for dårlig. Jeg har 500/500 men højeste hastighed med Nordvpn på danske og udenlandske servere er max 118 Mbps. Jeg anmoder om at få tilbagebetaling, da jeg ikke er tilfreds med programmet Nordvpn vil gerne have svar på nogle spørgsnål først. Hvor jeg befinder nig?, internetudbyder,servere jeg har benyttet, operativsystem og version, internetforbindelse home/work/school/public,prøvet både TCP og UDP, speedtest med VPN til og fra og screenshot skal sendes til Norvpn, antivirus. Som almindelig bruger svarer jeg så godt det er muligt. Så følger endnu flere spørgsmål som kun kan besvares af en IT specialist. IP adresse Webrtc ? og DNS, kopiering af programfiler til antivirus, liste over samtlige programmer på min PC, åben command prompt og kør nogle commandoer (nig bekendt kan være farligt) Jeg opgiver kampen, de kan beholde pengene og slette min konto. Der bliver bakket lidt, jeg vil få refundering indenfor 7-10 dage. Jeg skal lige besvare et par spørgsmål:betalingsmetode, dato for betaling og beløb (det må de vide, betalingen er modtaget ved Nordvpn) Jeg besvarer spørgsmålene og tror nu er alt godt. Men jeg er for godtroende. Nu vil de have oplyst sidste 4 cifre på mit kreditkort, fulde navn og udløbsdato. Oplysninger de har i forvejen. Jeg opgiver og skriver Nordvpn kan slette min konto. Nordvpn meddeler de har slettet min konto og ingen refusion. HOLD JER LANGT VÆK FRA NORDVPN.
Really wanted a VPN to make surfing safer. NordVPN looked great and, with a great offer at the moment - £114 for 3 years not too pricey, especially as this was advertised as a direct debit price at £2.32 per month for 3 years. Perfect - right up to the point that I tried to sign up for a direct debit. The first time it didn't go through - may have typed an incorrect number I guess. The second time it went through - but no access. 2 days later I received an email to say that they were taking a direct debit payment for the full amount of £114! Hang on, this was not shown anywhere - despite their protestations to the contrary. It was clearly shown as £2.32 / month for 3 years. No problem, I thought, I'll call the bank and get them to stop it. No - can't be done because they've taken it as a card payment and not a direct debit. In the end I am going to have to wait for the payment to reach them and they will return the payment - in around 10 days. Just not good enough - didn't even get access to the VPN service! So - misrepresented in their adverts and payment amounts, dishonest with regards to payment type and singularly unhelpful in trying to resolve it. In short - DON'T USE THEM - Plenty of other, more honest VPN providers out there that will give instant access