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In all honesty, the 5 star review is for someone named "BENECROFT", who was the second tech support person I chatted with. The first one created more havoc than they solved, and my computer was stuck in a loop that even a hard reset didn't clear. I eventually got connected with Benecroft, and he patiently walked me through whatever it took (stuff that was way over my head) to get the issue resolved, as well as some testing to confirm that everything was working right before we ended the session. THIS is how tech support is supposed to work, and Benecroft deserves a raise.
Worked well and the customer services representatives provided exceptional assistance as I needed it.
Great service and easy to use!
Unfortunately I had some problems so it didn't really work for me and what I needed it for, but their customer service team (Robert, and then Leo) were brilliant, were really friendly and helped me try and fix the issue, and then processed my refund immediately when asked. If I need to get a VPN again in future I would definitely consider Nord again. Also I got a response from both of them immediately, despite this being during the C-19 pandemic.
a super fast support team and great quality app!
Very helpful and fast support!
It didn't work at all in China. It's way overrated and worst of all, they have hidden terms in their service. I suggest that be really careful deal with them, avoid them if possible.
I am new to vpn service, and Leo support me all the way through all of my silly question, bottom line: excellent support!!!
Leo's respond is very fast and he have understand what I wanted now