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Reviews
The VPN has always worked well and the customer support when needed has been quick and effective.
When they first took over from mpn, they had a rocky few months with slow response times and a general failure to engage like mpn users expected based on their previous experience. That said, the latest glitch (on a Saturday evening) was responded to and fixed within less than 1 hour. That is exceptional by anyone's standards. I only withhold the 5th star in reserve to award for when I have had 3 good and speedy responses in a row.
I cannot praise the support team at Le VPN enough ..... I had an urgent problem with my connection today and used the live chat facility. My helper/helpers couldn't have been more helpful and supportive. Many, many thanks.
I have needed to use VPN customer service a few times and the service has been excellent. An instant reply to emails and always exceptionally helpful advice. The last time Romain had to access my computer to reinstall something and he was efficient and very pleasant. Customer service like this is rare nowadays.
Had problems reloading LeVPN after updating to Windows but got excellent and immediate help to resolve the issue. Could not wish for better support
Rapid response and resolution to my issue.
Really helpful service from the support team in configuring my VPN network. Very fast support and replies to my queries. Thank you very much.
VPN Parfait ainsi que le service après vente !!!
VPN service works extremely well. I had one question about billing and another login question, both of which were sorted immediately through the support service. Very pleased to use le-vpn
Cher Chris and Le VPN Thank you for all your professional, efficient services. It is so good as it takes about ten minutes from your side to operate the 'remote' service on my laptop. Thank you so much, can't say more. Keep going.