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Written on: 01-02-2020 on Trustpilot

I’ve had my issues with ibVPN and bbc iPlayer, but have finally gotten around to installing ibDNS on Apple TV - it’s a game changer. Love it. Just extended my subs out til 2021!

Written on: 31-01-2020 on Trustpilot

I bought another year of service but it was managed as second service in my account. i wrote the support to please merge these 2 services to one with extendend time. as soon i finished my ticket, i looked up my mail account to get the ticket number, finding that ticket is already closed....the support acted within THIRTY SECONDS. Awesome experience, safe surfing, outstanding VPN Service. Thank you!

Written on: 29-01-2020 on Trustpilot

Quick, polite and helpful reply, as usual. Keep up the good work!

Written on: 29-01-2020 on Trustpilot

A great secure service that is super value for money. The virtual assistant is fast and knowledgable for resolving any issues.

Written on: 28-01-2020 on Trustpilot

been using them for years. Good quality service, trustworthy and treat you fairly.

Written on: 24-11-2019 on Trustpilot

Non risalta tra i "giganti" del settore, come fama, ma può in tutti i versi competere e anche superare alcuni di essi. Apprezzatissima la soluzione All-in-One con VPN (Double, P2P, Gaming, Netflix, etc.), Smart DNS, Shadowsocks, Stealth Protocol, Anti-Leaks RTC e IPV6, Socks5 Proxy. La velocità della VPN soddisfacente è garantita con la maggior parte dei protocolli, i quali sono numerosi e consentono una varia scelta in base alle necessità. Dal debole PPTP per una leggera protezione, alla sua versione più strong, ovvero L2TP, all'SSTP, super-strong encryption a 2048 bit (anche se... proprietaria Microsoft), passando per il medio IPSec, il classico e favorito OpenVPN (UDP e TCP) a 256 bit, stabile e sicuro, anche in versione OpenVPN + ObfsProxy, ovvero StealthVPN, utilissima per aggirare firewalls e protezioni varie. I servers sono molti, anche se negli Stati più richiesti (come USA e UK) non sono presenti tutte le località, ma le più importanti si possono trovare anche in 2-3 servers diversi. Sono vari e diffusi in tutto il mondo. Smart DNS non è potente quanto una VPN, ma utile anch'esso in alcuni casi, giusto proporlo in una Suite per anonimato online. Apprezzate anche facilità e intuitività d'uso dell'intero software. Supporto veloce e ottimo, mi ha risolto 2 problemi in cui sono incappata (uno riferito al supporto tecnico e una richiesta al reparto vendite). Last but not least, la grafica è chiara, piacevole e minimale, le funzioni principali sono ben evidenti, senza troppi fronzoli ma senza essere spoglia o desolante. Molto soddisfatta di questa soluzione, pur avendo utilizzato per molto tempo VPN rinomate come NordVPN, IPVanish, TorGuard ed altre.

Written on: 16-04-2019 on Trustpilot

Firstly let me just correct something after reading other reviews. Despite what some reviews here state, the customer service at ibvpn is amongst the best I have ever had at any website ever. No, really! To say the first line support are rubbish is a bit unfair and cruel. First line support aren't usually experts, on any site! They usually try to help and if they can't, once theyve ruled out some more basic and common problems they escalate to second level. And second level on ibvpn really are experts who go above and beyond. Numerous times they've got in touch with me to follow up a problem by email later in the day, as if they're still working on fixing it out of hours! They're very friendly and listen to my complaints and suggestions about anything that is wrong. I'm not sure how they could possibly be any better! Ok, on with the actual review... The service: I have been using ibvpn now for about 6 or 7 years. In the beginning I had issues with slowness, disconnects etc. To be honest it was my first foray into using a vpn and I thought 'hmm vpn are not great'. I had signed up for a year so I used it while I had it. Within only that one first year they improved and improved. They introduced more servers, the speed increased. Then more sites were defeated by their dns system to enable tv from other countries to be watched. I hadn't cared about that part of the service but decided to try get my money's worth. I was glad I did because I was soon watching some interesting Australian TV shows (which I still do watch to this day - yes, it still works!) and also was able to watch sone USA shows -before they came over to UK or even torrent sites hehehe. So, jumping forward to today. Today the program ibvpn provide is so much better than when I first joined. It has many features and many different protocols to use for your vpn connection. There is also a proxy addon for the commonly used browsers. I browse the net with firefox and simply press the addons button to reroute via a proxy if i wish to watch a clip from usa or elsewhere that is limited by location. If youtube says not available in my location i use it to change location fast. Also its great for unblocking sites like pirate bay etc that my ISP sees fit to block on my behalf. Oh and the android app is great and works just as well. I can't say anything about the iphone app as I don't use any apple products. The vpn is much improved too. I always use tcp vpn and I tend to choose servers in Europe, amsterdam or Germany. They are FAST. I regularly get almost my full downliad speed through these and that is 52mbps. Usually it is slower than that but I still see great speeds. The program tells you how full the servers are by a percentage of how much space is left. Obviously you avoid those servers that are less than 50%. I find that most servers are near 100% all of the time. Yes, really. There are certain servers that for sone reason seem incredibly popular and are regularly running very low at 15% to 40% server space left, but I never use those. The program has a very good kill switch feature. You add programs to it that you want it to 'kill', should you lose your connection. My ISP disconnects 1 or 2 times daily for some reason so this is needed! You don't want to have a torrent program running and then have the connection go off, so the vpn goes off, then connection comes back and vpn either isn't reconnecting fast enough or somehow doesn't reconnect. Then you are using torrents and have zero ip protection. Not good. Well their kill switch just works. If your connection goes off for minutes or seconds or even a half hour, the first thing it does is terminate the programs you want protection for. Then, it waits until it detects a connection and tries to reconnect the vpn until it is successful. Only then, will it restart the programs that you put in the killswitch list, like your torrent program. It hasn't always been this good. There have been many updates to get to this point but now, it just works and really really well. I feel so secure with the kill switch being so good. One more thing I should mention. The price. Every year they have a sale around january and the prices really are unbeatable at those times! I have had my account renewed during those sales now for over 5 years. Admittedly, their pricing is very good anyway, check it if you don't believe me. But I always look for a bargain and the sale they have is certainly a bargain!! Oh and they still have a free trial. Try it then you'll see that what I've written here is all truth. I am not affiliated with them and have not been paid for this. I just love the service and think the company deserve this review due to how brilliantly they've resolved my issues and the service they've provided me for such a long time. Oh and no, they don't keep logs! :D

Written on: 14-03-2019 on Trustpilot

it's been good for some time, but gone downhill. i've used it mainly for swiss and italian vpn streaming and in the last 6 months i had to cancel and migrate most of my clients. swiss vpn sometimes shows speeds as low as 1/2mb over a 100mb fibre connection. italian does not open some of the stream because of geo blocking (what's the point of using vpn?). UK BBC iPlayer won't work so don't bother. this is probably due to virtual servers. Staff was not helpful when asked for explanation/troubleshooting. Big disappointment overall.

Written on: 23-12-2018 on Trustpilot

Great VPN and quick and friendly support.

Written on: 21-12-2018 on Trustpilot

They used to be OK. Now it WON'T get around BBC iPlayer restrictions. I have tried all morning. I even wasted my time with a twit "online" agent that simply gives you a course in the bleeding obvious. As soon as that doesn't work he was stumped and simply tried to waste more of my time by telling me to restart my PC as though that would cure the fact that the BBC has outsmarted them and they cannot be bothered to fix the problem!! Really you can do better than this!!!