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Written on: 11-07-2020 on Trustpilot

Shocking customer service, opened 4 tickets, all closed without help. Moved to expressvpn

Written on: 17-04-2020 on Trustpilot

I left another VPN service and started with digibit. Their customer service is quick and efficient- which I was surprised at with the current situation with Covid19. I had an issue recently and it was resolved very quickly by Holly. I am very happy with the service and its also a very good rate at £2.50 a month. I highly recommend this service and suggest it to all my friends interested in a VPN.

Written on: 09-04-2020 on Trustpilot

Been using this company for 4 years and they are absolutely amazing! Only had two issues- once with set up and needed some guidance and today when our 4 year old IT expert logged us out and we used the wrong details to login back in. But dealt with same day and with a wonderfully warm and decent human behind the keyboard. So when I say two issues- neither were the fault of Digibit and at £2 per month, it’s an absolute steal. Thanks Digibit team.

Written on: 13-03-2020 on Trustpilot

Works on my Android TV box no problem. However, it does not work on my imac. I have submitted a ticked, which was acknowledged, but that is about it. This is the second ticket I have lodged, and the second time I have received zero assistance. In other words: my experience of their customer service is appalling, and currently I have no evidence that it would work with an imac. You have been warned!

Written on: 24-02-2020 on Trustpilot

App on the firestick is great and easy to use, does the job and the customer service is great too, Holly done a quick job in answering my ticket.

Written on: 08-02-2020 on Trustpilot

In my opinion, excellent service for gaming and streaming Netflix. I play Fortnite often on my PS4 with my friends and started having ping issues where average ping would be around 50, and it would keep spiking up to around 300 than back again and basically made the game pretty annoying to play. When I got this baby on I get a constant ping of around 20-30ms, and so I’m very happy with this. DDoS protection worked wonders when a kid tried to boot me off for being Better than him. I like watching U.S Netflix when I vacation about every year so this is a life saver for watching my favorite shows. This people produce some good services very underrated in my opinion.

Written on: 05-02-2020 on Trustpilot

i cancelled my subscription to this vpn by logging into my account and also in paypal yet they still have tried to take a payment from my paypal account .thank goodness i kept the email digibit sent me confirming cancellation .i dont use it now have uninstalled from firestick .

Written on: 21-01-2020 on Trustpilot

Had issues with their hosting since June 2019 now near the end if January 2020 this has still come no closer to being resolved with weeks between replies. AVOID THIS COMPANY

Written on: 04-12-2019 on Trustpilot

I agree with Mark Airey's review - I have cancelled my subscription and asked Digibit to refund the 8 months of overpayments that they took from me. No reply to my email, no-one answering their phones! It's all well and good getting rave reviews about their service/support for customers who want the service that is being offered - just try experiencing their approach to service/support if you should dare to want to cancel!!

Written on: 23-09-2019 on Trustpilot

Absolutely fantastic VPN, whenever I’ve had any issues been sorted quickly even modified my username without an issue.