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Written on: 01-06-2020 on Trustpilot

Astrill is useless in China! Don't buy! We are stuck with a years subscription and it does not work

Written on: 29-02-2020 on Trustpilot

I am in china, tried many VPN, asrill is the best for me, really quickly even for youtube video playing

Written on: 29-11-2019 on Trustpilot

In china it still worked for the all vpn protocols and the fast speed over the all I used vpn in china

Written on: 13-11-2019 on Trustpilot

Astrill has been a reliable VPN in China for years. When people had issues with Express and other cheaper options, I almost took pleasure in knowing I have little to no issues with mine. Unfortunately, it all changed recently and Astrill is not what is used to be: it barely works on my phone (you can find free VPN with equal "quality") and I constanlty keep changing servers on my computer to get a reliable connection. Astrill is well-aware of the issue and they have taken a completely wrong approach: they deny issues, block public complaints on their facebook page, do not offer any option of money return and basically just keep giving you basic suggestions to refresh, restart, reinstall, change options, etc. Basically, they make a fool out of you while they are perfectly aware that the service they offer is not good anymore. They have been unresponsive to some of my friends too. On top of it, they are the most expensive VPN by far. Avoid.

Written on: 04-11-2019 on Trustpilot

I bought three astrill vpn account, but all dead. I bought one and then they killed, asked for reactivating my account, but didn't work. So I bought another one, it's dead again. same black hole. Third one is also dead. Astrill, you will lose your customers, if you do like this. Please give my account. I lost $300! Terrible!

Written on: 31-10-2019 on Trustpilot

Terrible company to deal with. They sold me on their business plan for some of our traveling sales staff. I was impressed by the number of servers and the speed. But it's been a nightmare ever since: Went to pay and found they didn't take credit cards. Only non-refundable/chargebackable methods of payment. (red flag) They prefer crypto. Most businesses don't pay with bitcoin. (red flag) Installed the software manually on PCs for testing after their support told us that we couldn't configure the software via a configuration file or registry edits or ANYTHING. (major red flag but we figured it was a 1 time time-suck) Received tickets that users couldn't access the internet unless their VPN was connected. Had to do re-installs. Users complaining about the number of pop-ups from the application such as stupid "tips of the day" and "how would you rate us?" An update comes out. I go to push it out via our server because A) our users run as user, not admin (like any other sane business in the world) and B) I'm not having a tech schedule time with 25 sales people to do a manual update every few months. No can do - Astrill uses an installer from 1995. I contact their support for assistance and am told "you can use powershell to install". I ask for an article (like, hey, what are the parameters to send?) and am told I need to give my users local admin privileges (!@# from a company that claims to sell VPN services for *security minded people*) I ask to cancel our service and receive a partial refund as none of this is documented on their site nor was communicated during the purchasing and IT IS NOT NORMAL for business software. "No refunds" I ask to escalate the ticket to see what can possibly be done. "maybe use the windows vpn client" One of the worst experiences I've ever had with a software solution.

Written on: 20-10-2019 on Trustpilot

Impossible to use this VPN in China. No free trial. Inadequate answers when submitting messages Difficult to chat and only in English No refunds policy. Expensive. Very bad experience.

Written on: 18-10-2019 on Trustpilot

I bought their VPN for one year, it cost $120, and the connection was very slow. Even I downloaded the client from their official website for nearly half an hour. The online customer service page could not be opened. I sent an email saying that I need a refund. They avoided this problem and then they frozen my account the next day for the following reasons: 5.3 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). This includes but is not limited to spamming, hacking, network attacks. Using Astrill service with any automated tools (for example but not limited to web crawlers, SEO tools, web spamming tools etc...) is not allowed. Need me to provide: 1. List of add ons installed in your browser 2. List of programs installed in your device 3. Scan result of an antivirus. I didn't use these things, but considering the privacy issues, I wouldn't submit these things, I only need a refund, I only used it for a day, then they told me that the refund was impossible.

Written on: 23-08-2019 on Trustpilot

Not all servers work Don’t believe when they say many countries are covered I did a research on their covered countries before buying it, and the country I wanted was listed on the server, but it connects to different country! Do not recommend it and they do not refund you ?

Written on: 22-06-2019 on Trustpilot

Move away from these arrogant clowns who probably think that a customer is at their feets! Here is the kind of email the support dares to send to potential customer before the free trial period: "Hi DIVERS, Such attitude will lead you nowhere. It's not a right to be our customer, it's a privilege. We can refuse service to anyone. If you asked politely, I would fix this for you. Best regards, Astrill VPN Support" No more comment to add...