Compare EarthVPN via BesteVPN.nl
I use EarthVPN since several years. Years ago technical support was really good answering in a few hours. Since Oct 2017 I have open tickets that are never answered (today 14 feb 2018). There is no technical support anymore. Emails to technical support or sales at Earthvpn automatically open a ticket which is never replied to. I have the impression the servers still work, but the company seems to be broke
VPN pas mauvais, un des moins chers du marché.
Signed up for the EarthVPN service based on their - "7 days money back guarantee". Used the service and realised it was slowish compared to others I've used and decided to activate the money back guarantee only to discover that EarthVPN offers truly abysmal customer service. Had to log a support ticket to request the refund. The ticket remained open for over a week with no update (other than me chasing a couple of times). 8 days later, I get an update saying the ticket was closed because I hadn't responded. Responded to what? I reviewed the now closed ticket and the only updates were mine. Out of interested this behaviour is consistent with other reviews I've read - support tickets just closed with no updates. I logged another ticket, which was closed by EarthVPN with no update or response. Eventually decided to log an issue with PayPal who thankfully resolved in my favour and obtained a refund directly from them. My advice - if you are looking for a VPN service then do yourself a favour and avoid EarthVPN as they are not to be trusted.
Do not return the money within 7 days after the test. Open tickets ignore or close.
They have a "no questions 7 day moneyback guarantee" so I paid via bitpay. I realised their service was poor and slow so I asked for a refund within 2 hours. They close my support tickets and ignore my emails. Total scam